ContractorSupportOnline respects the privacy of our users and has
developed this Privacy Policy to demonstrate its commitment to protecting your
privacy. This Privacy Policy is intended to describe for you, as an individual
who is a user of www.ContractorSupportOnline.com
(and all websites and URL's controlled or operated by ContractorSupportOnline.com
which link to this policy, unless otherwise specified) or our services, or
otherwise provide us with information through various means the information we
collect, how that information may be used, with whom it may be shared, and your
choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our website
or services or transacting business with us. By using our website, you are
accepting the practices described in this Privacy Policy.
If you have any questions about our privacy practices, please refer to the end
of this Privacy Policy for information on how to contact us.
Information we collect about you
In General. We may collect personal information that can identify you
such as your name and email address and other information that does not
identify you. When you provide personal information through our website, the
information may be sent to servers located in the United States and other
countries around the world.
Information
you provide. We may collect and store any personal information you
enter on our website or provide to us in some other manner. This includes
identifying information, such as your name, address, e-mail address, and
telephone number, and in addition, for Service Professionals, your credit
card number and other personally identifiable information. We also may
request information about your interests and activities, your gender and
age, and other demographic information
Information
from other sources. We may also periodically obtain both personal and
non-personal information about you from contractors and other third
parties. Examples of information that we may receive include: updated
delivery and address information, purchase history, and additional
demographic information.
Information
about others. We may also collect and store personal information about
other people that you provide to us. If you use our website to send others
(friends, relatives, colleagues, etc.) information that may interest them
through our system, we may store your personal information, and the
personal information of each such recipient
Use of cookies and other technologies to collect information. We use
various technologies to collect information from your computer and about your
activities on our site.
Information
collected automatically. We automatically collect information from
your browser when you visit our website. This information includes your IP
address, your browser type and language, access times, the content of any
undeleted cookies that your browser previously accepted from us (see
"Cookies" below), and the referring website address.
Cookies. When you visit our website, we may assign your computer one or more
cookies to facilitate access to our site and to personalize your online
experience. Through the use of a cookie, we also may automatically collect
information about your online activity on our site, such as the web pages
you visit, the links you click, and the searches you conduct on our site.
Most browsers automatically accept cookies, but you can usually modify
your browser setting to decline cookies. If you choose to decline cookies,
please note that you may not be able to sign in or use some of the
interactive features offered on our website.
Other
Technologies. We may use standard Internet technology, such as web
beacons and other similar technologies, to track your use of our site. We
also may include web beacons in promotional [or other] e-mail messages or
newsletters to determine whether messages have been opened and acted upon.
The information we obtain in this manner enables us to customize the
services we offer our website visitors to deliver targeted advertisements
and to measure the overall effectiveness of our online advertising,
content, programming or other activities.
Information
collected by third-parties. We may allow third-parties, including our
authorized service providers, advertising companies, and ad networks, to
display advertisements on our site. These companies may use tracking
technologies, such as cookies, to collect information about users who view
or interact with their advertisements. Our website does not provide any
personal information to these third parties. This information allows them
to deliver targeted advertisements and gauge their effectiveness. Some of
these third-party advertising companies may be advertising networks that
are members of the Network Advertising Initiative, which offers a single
location to opt out of ad targeting from member companies (www.networkadvertising.org).
How we use the information we collect
In general. We may use information that we collect about you to:
deliver
the products and services that you have requested;
manage
your account and provide you with customer support;
perform
research and analysis about your use of, or interest in, our products,
services, or content, or products, services or content offered by others;
communicate
with you by e-mail, postal mail, telephone and/or mobile devices or send
newsletters about products or services that may be of interest to you
either from us, our sister IAC companies or other third parties;
communicate
with you with regard to partially completed service requests;
develop
and display content and advertising tailored to your interests on our site
and other sites;
verify
your eligibility and deliver prizes in connection with contests and
sweepstakes;
perform
background screening, which may include the use of third parties, on
Service Professionals
enforce
our terms and conditions;
manage
our business and
perform
functions as otherwise described to you at the time of collection.
Financial information. For Service Professionals, we may use financial
information or payment method to process payment for any purchases made on our
website, enroll you in the discount, rebate, and other programs in which you
elect to participate, to pre-qualify you for credit card and other offers that
you might find of interest, to pre-qualify Service Professionals to participate
in our contractor network, to protect against or identify possible fraudulent
transactions, and otherwise as needed to manage our business.
Job applicants. If your personal information is submitted through our
website when applying for a position with our company, the information will be
used solely in connection with considering and acting upon your application. We
may retain your personal information for a period of time, but only for the
purpose of considering your application for current or future available
positions. This information may be for
the purpose of evaluating your qualifications for the particular position or
other available positions, as well as with third-party service providers
retained by us to collect, maintain and analyze candidate submissions for job
postings.
With whom we share your information
We want you to understand when and with whom we may share personal or other
information we have collected about you or your activities on our web site or
while using our services.
Personal information. We do not share your personal information with
others except as indicated below or when we inform you and give you an
opportunity to opt out of having your personal information shared. We may share
personal information with:
Authorized
service providers: We may share your personal information with our
authorized service providers that perform certain services on our behalf.
These services may include fulfilling orders, processing credit card
payments, delivering packages, providing customer service and marketing
assistance, performing business and sales analysis, supporting our website
functionality, and supporting contests, sweepstakes, surveys and other
features offered through our website or performing background checks of
Service Professionals. These service providers may have access to personal
information needed to perform their functions but are not permitted to
share or use such information for any other purposes.
Business
partners: When you make purchases, reservations or engage in
promotions offered through our website or our services, we may share
personal information with the businesses with which we partner to offer
you those products, services, promotions, contests and/or sweepstakes.
When you elect to engage in a particular merchant's offer or program, you
authorize us to provide your email address and other information to that
merchant.
Service
Professionals. We match your information and service request against
our list of Service Professionals. When you submit a service request
through our website, you consent to our providing your personal
information and request to the Service Professionals we match with your
request. Sharing this information with Service Professionals allows them
to contact you using the e-mail address or other contact information you
provided. In addition, we have other approved contractual partners that
fulfill service requests, or that utilize their own Service Professionals
to supplement our network, and we share your information with them,
subject to contractual confidentiality restrictions, in order to attempt
to provide the services requested. If using our services pursuant to a
membership with one of our partners, ContractorSupportOnline may share
your service request activity information with such partner. We may also
release information to collection and/or credit agencies for past due
Service Professional accounts.
Direct
mail partners. From time to time we may share our postal mailing list
with selected providers of goods and services that may be of interest to
you. If you prefer not to have us share your postal mailing information
with these selected providers, you can notify us at any time by emailing
us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Other
Situations. We also may disclose your information:
In
response to a subpoena or similar investigative demand, a court order, or
a request for cooperation from a law enforcement or other government
agency; to establish or exercise our legal rights; to defend against legal
claims; or as otherwise required by law. In such cases, we may raise or
waive any legal objection or right available to us.
When we
believe disclosure is appropriate in connection with efforts to
investigate, prevent, or take other action regarding illegal activity,
suspected fraud or other wrongdoing; to protect and defend the rights,
property or safety of our company, our users, our employees, or others; to
comply with applicable law or cooperate with law enforcement; or to
enforce our website terms and conditions or other agreements or policies.
In
connection with a substantial corporate transaction, such as the sale of
our business, a divestiture, merger, consolidation, or asset sale, or in
the unlikely event of bankruptcy.
Any third parties to whom we may disclose personal information may have their
own privacy policies which describe how they use and disclose personal
information. Those policies will govern use, handling and disclosure of your
personal information once we have shared it with those third parties as
described in this Privacy Policy. If you want to learn more about their privacy
practices, we encourage you to visit the websites of those third parties. These
entities or their servers may be located either inside or outside the United
States.
Aggregated and non-personal information. We may share aggregated and
non-personal information we collect under any of the above circumstances. We
may also share it with third parties and our IAC sister companies to develop
and deliver targeted advertising on our websites and on websites of third
parties. We may combine non-personal information we collect with additional
non-personal information collected from other sources. We also may share
aggregated information with third parties, including advisors, advertisers and
investors, for the purpose of conducting general business analysis. For
example, we may tell our advertisers the number of visitors to our website and
the most popular features or services accessed. This information does not
contain any personal information and may be used to develop website content and
services that we hope you and other users will find of interest and to target
content and advertising. For Service Professionals, we may share your business
contact information with third parties, including but not limited to, business
name, address, telephone number, email address and name of owner or proprietor
of the business.
Third-party websites
There are a number of places on our website where you may click on a link to
access other websites that do not operate under this Privacy Policy. For
example, if you click on an advertisement or a search result on our website,
you may be taken to a website that we do not control. These third-party
websites may independently solicit and collect information, including personal
information, from you and, in some instances, provide us with information about
your activities on those websites. We recommend that you consult the privacy
statements of all third-party websites you visit by clicking on the
"privacy" link typically located at the bottom of the webpage you are
visiting.
How you can access your information
If you have an online consumer account with us, you have the ability to review
and update your personal information online by logging into your account You
can also review and update your personal information by contacting us. More
information about how to contact us is provided below.
You can also choose to have your account disabled by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it After you deactivate your account, you will not be able to sign in to our
website or access any of your personal information. However, you can open a new
account at any time. If you deactivate your account, we may still retain
certain information associated with your account for analytical purposes and
recordkeeping integrity, as well as to prevent fraud, collect any fees owed,
enforce our terms and conditions, take actions we deem necessary to protect the
integrity of our web site or our users, or take other actions otherwise
permitted by law. In addition, if certain information has already been provided
to third parties as described in this Privacy Policy, retention of that
information will be subject to those third parties' policies.
Your choices about collection and use of your information
You can
choose not to provide us with certain information, but that may result in
you being unable to use certain features of our website because such
information may be required in order for you to register as a member of
our contractor network; to use our services; purchase products or
services; participate in a contest, promotion, survey, or sweepstakes; ask
a question; or initiate other transactions on our website.
At any
time a consumer user can choose to no longer receive commercial or
promotional emails or newsletters from us by accessing your user account
and opting out. You also will be given the opportunity, in any commercial
e-mail that we send to you, to opt out of receiving such messages in the
future. It may take up to 10 days for us to process an opt-out request. We
may send you other types of transactional and relationship e-mail
communications, such as service announcements, administrative notices, and
surveys, without offering you the opportunity to opt out of receiving
them.
If you
prefer not to have us share your postal mailing information with these
selected providers of goods and services that may be of interest to you,
you can notify us at any time by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
How we protect your personal information
We take appropriate security measures (including physical, electronic and
procedural measures) to help safeguard your personal information from
unauthorized access and disclosure. For example, only authorized employees are
permitted to access personal information, and they may do so only for permitted
business functions. We use firewalls to help prevent unauthorized persons from
gaining access to your personal information.
We want you to feel confident using our website to transact business. However,
no system can be completely secure. Therefore, although we take steps to secure
your information, we do not promise, and you should not expect, that your
personal information, searches, or other communications will always remain
secure. Please refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Blogs, bulletin boards, reviews and chat rooms
We may provide areas on our websites where you can post information about
yourself and others and communicate with others, as well as post reviews of
products, establishments, contractors, and the like, or upload content (e.g.
pictures, videos, audio files, etc.). Such postings are governed by our tearms
of use In addition, such postings may appear on other websites or when searches
are executed on the subject of your posting. Also, whenever you voluntarily
disclose personal information on publicly-viewable web pages, that information
will be publicly available and can be collected and used by others. For
example, if you post your email address, you may receive unsolicited messages.
We cannot control who reads your posting or what other users may do with the
information you voluntarily post, so we encourage you to exercise discretion
and caution with respect to your personal information. Once you have posted
information, you may not be able to edit or delete such information.
Children's privacy
Our website is a general audience site, and we do not knowingly collect
personal information from children under the age of 13.
Visiting our websites from outside the United States
This Privacy Policy is intended to cover collection of information on our
website from residents of the United States. If you are visiting our website
from outside the United States, please be aware that your information may be
transferred to, stored, and processed in the United States where our servers
are located and our central database is operated. The data protection and other
laws of the United States and other countries might not be as comprehensive as
those in your country. Please be assured that we seek to take reasonable steps
to ensure that your privacy is protected. By using our services, you understand
that your information may be transferred to our facilities and those third
parties with whom we share it as described in this privacy policy.
No Rights of Third Parties
This Privacy Policy does not create rights enforceable by third parties or
require disclosure of any personal information relating to users of the
website.
Changes to this Privacy Policy
We will occasionally update this Privacy Policy to reflect changes in our
practices and services. When we post changes to this Privacy Policy, we will
revise the "last updated" date at the top of this Privacy Policy. If
we make any material changes in the way we collect, use, and/or share your
personal information, we will notify you by sending an e-mail to the e-mail
address you most recently provided us in your account, profile or registration
(unless we do not have such an email address), and/or by prominently posting
notice of the changes on our website. We recommend that you check our website
from time to time to inform yourself of any changes in this Privacy Policy or
any of our other policies.
How to contact us
If you have any questions about this Privacy Policy or our information-handling
practices, or if you would like to request information about our disclosure of
personal information to third parties for their direct marketing purposes,
please contact us by e-mail or postal mail as follows:
Privacy Policy Inquiry ContractorSupportOnline 24850 Hancock Ave Suite M110
Murrieta California 92562
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
For our Canadian users:
Your rights to access your personal information are not absolute. We may deny
access:
When
denial of access is required by law
When
granting you access would have an unreasonable impact on other people's
privacy;
To
protect our Company's rights and property; or
Where the
request if frivolous or vexatious.
If we deny your request for access to, or refuse a request to correct personal
information, we will explain why.
If you are a resident of California, in addition to the rights set forth above,
you have the right to request information from us regarding the manner in which
we share certain categories of personal information with third parties and the
IAC companies for their direct marketing purposes. California law gives you the
right to send us a request at a designated address to receive the following
information:
the
categories of information we disclosed to third parties for their direct
marketing purposes during the preceding calendar year
the
names and addresses of the third parties that received that information;
and
if the
nature of the third party's business cannot be determined from their name,
examples of the products or services marketed.
We may provide this information in a standardized format that is not
specific to you. The designated email address for these requests is This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Linked information:
Cookies:
A cookie is a small text file that is stored on a user's computer for record
keeping purposes. Cookies can be either session cookies or persistent cookies.
A session cookie expires when you close your browser and is used to make it
easier for you to navigate our website. A persistent cookie remains on your
hard drive for an extended period of time.
For example, when you sign in to our website, we will record your user or
member ID and the name on your user or member account in the cookie file on
your computer. We also may record your password in this cookie file, if you
indicated that you would like your password saved for automatic sign-in. For
security purposes, we will encrypt any usernames, passwords, and other user or
member account-related data that we store in such cookies. In the case of sites
and services that do not use a user or member ID, the cookie will contain a
unique identifier. We may allow our authorized service providers to serve
cookies from our website to allow them to assist us in various activities, such
as doing analysis and research on the effectiveness of our site, content and
advertising.
You may delete or decline cookies by changing your browser settings. (Click
"Help" in the toolbar of most browsers for instructions.) If you do
so, some of the features and services of our website may not function properly.
We may allow third-parties, advertising companies, and ad networks, to display
advertisements on our site. These companies may use tracking technologies, such
as cookies, to collect information about users who view or interact with their
advertisements. Our website does not provide any personal information to these
third parties, but they may collect information about where you, or others who
are using your computer, saw and/or clicked on the advertisements they deliver,
and possibly associate this information with your subsequent visits to the
advertised websites. They also may combine this information with personal
information they collect from you. The collection and use of that information
is subject to the third-party's privacy policy. This information allows them to
deliver targeted advertisements and gauge their effectiveness. Some of these
third-party advertising companies may be advertising networks that are members
of the Network Advertising Initiative, which offers a single location to opt
out of ad targeting from member companies (www.networkadvertising.org).
Web Beacons:
Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny
graphics with a unique identifier, similar in function to cookies, and are used
to track the online movements of web users or to access cookies. Unlike cookies
which are stored on the user's computer hard drive, web beacons are embedded
invisibly on the web pages (or in email) and are about the size of the period
at the end of this sentence.
Web beacons may be used to deliver or communicate with cookies, to count users
who have visited certain pages and to understand usage patterns. We also may receive
an anonymous identification number if you come to our site from an online
advertisement displayed on a third-party website. Privacy Policy ContractorSupportOnline Privacy Policy
Your Privacy Rights - Last Updated: June 24, 2010
ContractorSupportOnline respects the privacy of our users and has developed
this Privacy Policy to demonstrate its commitment to protecting your privacy.
This Privacy Policy is intended to describe for you, as an individual who is a
user of www.ContractorSupportOnline.com (and all websites and URL's controlled or operated by ContractorSupportOnline.com
which link to this policy, unless otherwise specified) or our services, or
otherwise provide us with information through various means the information we
collect, how that information may be used, with whom it may be shared, and your
choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our website
or services or transacting business with us. By using our website, you are
accepting the practices described in this Privacy Policy
If you have any questions about our privacy practices, please refer to the end
of this Privacy Policy for information on how to contact us.
Information we collect about you
In General. We may collect personal information that can identify you
such as your name and email address and other information that does not
identify you. When you provide personal information through our website, the
information may be sent to servers located in the United States and other
countries around the world.
Information you provide. We may collect and store any personal information you
enter on our website or provide to us in some other manner. This includes
identifying information, such as your name, address, e-mail address, and
telephone number, and in addition, for Service Professionals, your credit
card number and other personally identifiable information. We also may
request information about your interests and activities, your gender and
age, and other demographic information
Information from other sources. We may also periodically obtain both personal and
non-personal information about you from other business partners,
contractors and other third parties. Examples of information that we may
receive include: updated delivery and address information, purchase
history, and additional demographic information.
Information about others. We may also collect and store personal information
about other people that you provide to us. If you use our website to send
others (friends, relatives, colleagues, etc.) information that may
interest them through our system, we may store your personal information,
and the personal information of each such recipient
Use of cookies and other technologies to collect information. We use
various technologies to collect information from your computer and about your
activities on our site.
Information collected automatically. We automatically collect information from your browser
when you visit our website. This information includes your IP address,
your browser type and language, access times, the content of any undeleted
cookies that your browser previously accepted from us (see
"Cookies" below), and the referring website address.
Cookies. When you visit our website, we may assign your computer one or more cookies,
to facilitate access to our site and to personalize your online
experience. Through the use of a cookie, we also may automatically collect
information about your online activity on our site, such as the web pages
you visit, the links you click, and the searches you conduct on our site.
Most browsers automatically accept cookies, but you can usually modify
your browser setting to decline cookies. If you choose to decline cookies,
please note that you may not be able to sign in or use some of the
interactive features offered on our website.
Other Technologies. We may use standard Internet technology, such as web beacons and other
similar technologies, to track your use of our site. We also may include
web beacons in promotional [or other] e-mail messages or newsletters to
determine whether messages have been opened and acted upon. The
information we obtain in this manner enables us to customize the services
we offer our website visitors to deliver targeted advertisements and to
measure the overall effectiveness of our online advertising, content,
programming or other activities.
Information collected by third-parties. We may allow third-parties, including our authorized
service providers advertising companies, and ad networks, to display
advertisements on our site. These companies may use tracking technologies,
such as cookies, to collect information about users who view or interact
with their advertisements. Our website does not provide any personal
information to these third parties. This information allows them to
deliver targeted advertisements and gauge their effectiveness. Some of
these third-party advertising companies may be advertising networks that
are members of the Network Advertising Initiative, which offers a single
location to opt out of ad targeting from member companies (www.networkadvertising.org).
How we use the information we collect
In general. We may use information that we collect about you to:
deliver the products and services that you have
requested;
manage your account and provide you with customer
support;
perform research and analysis about your use of, or interest
in, our products, services, or content, or products, services or content
offered by others;
communicate with you by e-mail, postal mail, telephone
and/or mobile devices or send newsletters about products or services that
may be of interest to you either from us, our sister IAC companies or
other third parties;
communicate with you with regard to partially completed
service requests;
develop and display content and advertising tailored to
your interests on our site and other sites;
verify your eligibility and deliver prizes in
connection with contests and sweepstakes;
perform background screening, which may include the use
of third parties, on Service Professionals
enforce our terms and conditions;
manage our business and
perform functions as otherwise described to you at the
time of collection.
Financial information. For Service Professionals, we may use financial
information or payment method to process payment for any purchases made on our
website, enroll you in the discount, rebate, and other programs in which you
elect to participate, to pre-qualify you for credit card and other offers that
you might find of interest, to pre-qualify Service Professionals to participate
in our contractor network, to protect against or identify possible fraudulent
transactions, and otherwise as needed to manage our business.
Job applicants. If your personal information is submitted through our
website when applying for a position with our company, the information will be
used solely in connection with considering and acting upon your application. We
may retain your personal information for a period of time, but only for the
purpose of considering your application for current or future available
positions. This information may be shared with companies for the purpose of
evaluating your qualifications for the particular position or other available
positions, as well as with third-party service providers retained by us to
collect, maintain and analyze candidate submissions for job postings.
With whom we share your information
We want you to understand when and with whom we may share personal or other
information we have collected about you or your activities on our web site or
while using our services.
Personal information. We do not share your personal information with
others except as indicated below or when we inform you and give you an
opportunity to opt out of having your personal information shared. We may share
personal information with:
Authorized service providers: We may share your personal information with our
authorized service providers that perform certain services on our behalf.
These services may include fulfilling orders, processing credit card
payments, delivering packages, providing customer service and marketing
assistance, performing business and sales analysis, supporting our website
functionality, and supporting contests, sweepstakes, surveys and other
features offered through our website or performing background checks of
Service Professionals. These service providers may have access to personal
information needed to perform their functions but are not permitted to
share or use such information for any other purposes.
Business partners: When you make purchases, reservations or engage in promotions offered
through our website or our services, we may share personal information
with the businesses with which we partner to offer you those products,
services, promotions, contests and/or sweepstakes. When you elect to
engage in a particular merchant's offer or program, you authorize us to
provide your email address and other information to that merchant.
Service Professionals. We match your information and service request against
our list of Service Professionals. When you submit a service request
through our website, you consent to our providing your personal
information and request to the Service Professionals we match with your
request. Sharing this information with Service Professionals allows them
to contact you using the e-mail address or other contact information you
provided. In addition, we have other approved contractual partners that
fulfill service requests, or that utilize their own Service Professionals
to supplement our network, and we share your information with them,
subject to contractual confidentiality restrictions, in order to attempt
to provide the services requested. If using our services pursuant to a
membership with one of our partners, ContractorSupportOnline may share
your service request activity information with such partner. We may also
release information to collection and/or credit agencies for past due
Service Professional accounts.
Direct mail partners. From time to time we may share our postal mailing list with selected
providers of goods and services that may be of interest to you. If you
prefer not to have us share your postal mailing information with these
selected providers, you can notify us at any time by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Other Situations. We also may disclose your information:
In response to a subpoena or similar investigative
demand, a court order, or a request for cooperation from a law enforcement
or other government agency; to establish or exercise our legal rights; to
defend against legal claims; or as otherwise required by law. In such
cases, we may raise or waive any legal objection or right available to us.
When we believe disclosure is appropriate in connection
with efforts to investigate, prevent, or take other action regarding
illegal activity, suspected fraud or other wrongdoing; to protect and
defend the rights, property or safety of our company, our users, our
employees, or others; to comply with applicable law or cooperate with law
enforcement; or to enforce our website terms and conditions or other
agreements or policies.
In connection with a substantial corporate transaction,
such as the sale of our business, a divestiture, merger, consolidation, or
asset sale, or in the unlikely event of bankruptcy.
Any third parties to whom we may disclose personal information may have their
own privacy policies which describe how they use and disclose personal
information. Those policies will govern use, handling and disclosure of your
personal information once we have shared it with those third parties as
described in this Privacy Policy. If you want to learn more about their privacy
practices, we encourage you to visit the websites of those third parties. These
entities or their servers may be located either inside or outside the United
States.
Aggregated and non-personal information. We may share aggregated and non-personal
information we collect under any of the above circumstances. We may also share
it with third parties and companies to develop and deliver targeted advertising
on our websites and on websites of third parties. We may combine non-personal
information we collect with additional non-personal information collected from
other sources. We also may share aggregated information with third parties,
including advisors, advertisers and investors, for the purpose of conducting
general business analysis. For example, we may tell our advertisers the number
of visitors to our website and the most popular features or services accessed.
This information does not contain any personal information and may be used to
develop website content and services that we hope you and other users will find
of interest and to target content and advertising. For Service Professionals,
we may share your business contact information with third parties, including
but not limited to, business name, address, telephone number, email address and
name of owner or proprietor of the business.
Third-party websites
There are a number of places on our website where you may click on a link to
access other websites that do not operate under this Privacy Policy. For
example, if you click on an advertisement or a search result on our website,
you may be taken to a website that we do not control. These third-party
websites may independently solicit and collect information, including personal
information, from you and, in some instances, provide us with information about
your activities on those websites. We recommend that you consult the privacy
statements of all third-party websites you visit by clicking on the
"privacy" link typically located at the bottom of the webpage you are
visiting.
How you can access your information
If you have an online consumer account with us, you have the ability to review
and update your personal information online by logging into your account. You
can also review and update your personal information by contacting us. More
information about how to contact us is provided below.
You can also choose to have your account disabled by contacting
This e-mail address is being protected from spambots. You need JavaScript enabled to view it After you deactivate
your account, you will not be able to sign in to our website or access any of
your personal information. However, you can open a new account at any time. If
you deactivate your account, we may still retain certain information associated
with your account for analytical purposes and recordkeeping integrity, as well
as to prevent fraud, collect any fees owed, enforce our terms and conditions,
take actions we deem necessary to protect the integrity of our web site or our
users, or take other actions otherwise permitted by law. In addition, if
certain information has already been provided to third parties as described in
this Privacy Policy, retention of that information will be subject to those
third parties' policies.
Your choices about collection and use of your
information
You can choose not to provide us with certain
information, but that may result in you being unable to use certain
features of our website because such information may be required in order
for you to register as a member of our contractor network; to use our
services; purchase products or services; participate in a contest,
promotion, survey, or sweepstakes; ask a question; or initiate other
transactions on our website.
At any time a consumer user can choose to no longer
receive commercial or promotional emails or newsletters from us by
accessing your user account and opting out. You also will be given the
opportunity, in any commercial e-mail that we send to you, to opt out of
receiving such messages in the future. It may take up to 10 days for us to
process an opt-out request. We may send you other types of transactional
and relationship e-mail communications, such as service announcements,
administrative notices, and surveys, without offering you the opportunity
to opt out of receiving them.
If you prefer not to have us share your postal mailing
information with these selected providers of goods and services that may
be of interest to you, you can notify us at any time by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
How we protect your personal information
We take appropriate security measures (including physical, electronic and
procedural measures) to help safeguard your personal information from
unauthorized access and disclosure. For example, only authorized employees are
permitted to access personal information, and they may do so only for permitted
business functions. We use firewalls to help prevent unauthorized persons from
gaining access to your personal information.
We want you to feel confident using our website to transact business. However,
no system can be completely secure. Therefore, although we take steps to secure
your information, we do not promise, and you should not expect, that your
personal information, searches, or other communications will always remain
secure. Please refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Blogs, bulletin boards, reviews and chat rooms
We may provide areas on our websites where you can post information about yourself
and others and communicate with others, as well as post reviews of products,
establishments, contractors, and the like, or upload content (e.g. pictures,
videos, audio files, etc.). Such postings are governed by our Terms of Use. In
addition, such postings may appear on other websites or when searches are
executed on the subject of your posting. Also, whenever you voluntarily
disclose personal information on publicly-viewable web pages, that information
will be publicly available and can be collected and used by others. For
example, if you post your email address, you may receive unsolicited messages.
We cannot control who reads your posting or what other users may do with the
information you voluntarily post, so we encourage you to exercise discretion
and caution with respect to your personal information. Once you have posted
information, you may not be able to edit or delete such information.
Children's privacy
Our website is a general audience site, and we do not knowingly collect
personal information from children under the age of 13.
Visiting our websites from outside the United States
This Privacy Policy is intended to cover collection of information on our
website from residents of the United States. If you are visiting our website
from outside the United States, please be aware that your information may be
transferred to, stored, and processed in the United States where our servers
are located and our central database is operated. The data protection and other
laws of the United States and other countries might not be as comprehensive as
those in your country. Please be assured that we seek to take reasonable steps
to ensure that your privacy is protected. By using our services, you understand
that your information may be transferred to our facilities and those third
parties with whom we share it as described in this privacy policy.
No Rights of Third Parties
This Privacy Policy does not create rights enforceable by third parties or
require disclosure of any personal information relating to users of the
website.
Changes to this Privacy Policy
We will occasionally update this Privacy Policy to reflect changes in our
practices and services. When we post changes to this Privacy Policy, we will
revise the "last updated" date at the top of this Privacy Policy. If
we make any material changes in the way we collect, use, and/or share your
personal information, we will notify you by sending an e-mail to the e-mail
address you most recently provided us in your account, profile or registration
(unless we do not have such an email address), and/or by prominently posting
notice of the changes on our website. We recommend that you check our website
from time to time to inform yourself of any changes in this Privacy Policy or
any of our other policies.
How to contact us
If you have any questions about this Privacy Policy or our information-handling
practices, or if you would like to request information about our disclosure of
personal information to third parties for their direct marketing purposes,
please contact us by e-mail or postal mail as follows:
Privacy Policy Inquiry ContractorSupportOnline.com 24850 Hancock Ave. Suite
M110 Murrieta, Ca. 92562 This e-mail address is being protected from spambots. You need JavaScript enabled to view it
For our Canadian users:
Your rights to access your personal information are not absolute. We may deny
access:
When denial of access is required by law
When granting you access would have an unreasonable
impact on other people's privacy;
To protect our Company's rights and property; or
Where the request if frivolous or vexatious.
If we deny your request for access to, or refuse a request to correct personal
information, we will explain why.
If you are a resident of California, in addition to the rights set forth above,
you have the right to request information from us regarding the manner in which
we share certain categories of personal information with third parties and for
their direct marketing purposes. California law gives you the right to send us
a request at a designated address to receive the following information:
the categories of information we disclosed to third
parties for their direct marketing purposes during the preceding calendar
year
the names and addresses of the third parties that
received that information; and
if the nature of the third party's business cannot be
determined from their name, examples of the products or services marketed.
We may
provide this information in a standardized format that is not specific to you.
The designated email address for these requests is This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Linked information:
Cookies:
A cookie is a small text file that is stored on a user's computer for record
keeping purposes. Cookies can be either session cookies or persistent cookies.
A session cookie expires when you close your browser and is used to make it
easier for you to navigate our website. A persistent cookie remains on your
hard drive for an extended period of time.
For example, when you sign in to our website, we will record your user or
member ID and the name on your user or member account in the cookie file on
your computer. We also may record your password in this cookie file, if you
indicated that you would like your password saved for automatic sign-in. For
security purposes, we will encrypt any usernames, passwords, and other user or
member account-related data that we store in such cookies. In the case of sites
and services that do not use a user or member ID, the cookie will contain a
unique identifier. We may allow our authorized service providers to serve
cookies from our website to allow them to assist us in various activities, such
as doing analysis and research on the effectiveness of our site, content and
advertising.
You may delete or decline cookies by changing your browser settings. (Click
"Help" in the toolbar of most browsers for instructions.) If you do
so, some of the features and services of our website may not function properly.
We may allow third-parties, including advertising companies, and ad networks,
to display advertisements on our site. These companies may use tracking
technologies, such as cookies, to collect information about users who view or
interact with their advertisements. Our website does not provide any personal
information to these third parties, but they may collect information about
where you, or others who are using your computer, saw and/or clicked on the
advertisements they deliver, and possibly associate this information with your
subsequent visits to the advertised websites. They also may combine this
information with personal information they collect from you. The collection and
use of that information is subject to the third-party's privacy policy. This
information allows them to deliver targeted advertisements and gauge their
effectiveness. Some of these third-party advertising companies may be
advertising networks that are members of the Network Advertising Initiative,
which offers a single location to opt out of ad targeting from member companies
(www.networkadvertising.org).
Web Beacons:
Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny
graphics with a unique identifier, similar in function to cookies, and are used
to track the online movements of web users or to access cookies. Unlike cookies
which are stored on the user's computer hard drive, web beacons are embedded
invisibly on the web pages (or in email) and are about the size of the period
at the end of this sentence.
Web beacons may be used to deliver or communicate with cookies, to count users
who have visited certain pages and to understand usage patterns. We also may
receive an anonymous identification number if you come to our site from an
online advertisement displayed on a third-party website.
